Support & Downloads

Accredo always endeavours to provide the best possible support to its users. Users who need support can either contact their Qualified Support Person or can telephone our Help Desk.

Qualified Support People (QSP)

Contact your Qualified Support Person (see our QSP List, if you don't have one). They should be able to answer many of your questions. Our QSPs have attended an intensive training course, ensuring they have an extensive knowledge of the systems.

To find the QSP closest to you, click here.

Key Tutorials

Special pricing tutorial

Download this tutorial

Analysis report tutorial

Download this tutorial

Get the latest updates to Accredo Mercury and Saturn here. Release notes for both products are also available.

Help Desk Service

Simply dial 0900 500 90 during business hours for connection to the Accredo Support Help Desk. This is a user pays service which will be billed on your monthly phone account, charges are currently $4.95 (plus GST) per minute.

For prompt assistance have the Accredo product name, release number and your system serial number to hand. Charging commences when your call is answered by our support staff.

Tips and tricks
Written by the firm’s resident super user, Victoria, Accredo’s user tips provide information, short-cuts and general pointers to help you better use Accredo.

Want a new feature added or something about your existing system altered to better suit your working practices? Fill out our feature request form.

Something not working as it should? Please let us know by filling out the necessary details on this form.

Click here to find out the recommended minimum server and workstation specifications to run the Accredo system.